Store Policies

Privacy Policy
Your privacy is very important to us and is kept strictly confidential. We do not share or sell your information to anyone. During the shopping process, we may collect your name, shipping/billing address, e-mail address and phone number. This information is used only to process your order or to contact you in the event that we have any questions related to your order. 

Payments Accepted 
Ordering is easy and secure when using Shopify. You can order online 24 hours a day, 7 days a week. We accept credit cards via PayPal including Visa, MasterCard, Discover and American Express. We also provide the option of checking out with your PayPal account. We do not see your financial information at any time during the transaction. Your order will be processed quickly and securely through their site.

Returns/Exchanges 
We want you to have a fabulous shopping experience at Luna Petite Shop and would love for you to keep coming back. All of our products are backed with a 100% satisfaction guarantee. If for any reason, you are unhappy with a product, please contact us within 10 days of the products arrival day. We will offer a full refund (minus the shipping) or exchange for a new product of equal value. The product has to be unused or unworn and in the same condition as it was when you received it. We will not pay for the return shipping. That responsibility is left up to the customer. 

Domestic Shipping 
All orders will be shipped via USPS Priority Shipping. A fixed shipping amount of $5.95 for hair bows and $6.95 for dresses will be added to every order.

Delivery Time
Please note that the majority of our items are custom made, so they will take a bit longer to complete. Most items ship within 1 week (sometimes sooner) from the order date. In stock items will be shipped within 3 business days.

*Please allow extra time for your items to arrive once they have been shipped. Priority shipping: 2 days. 
Disclaimer: Please be advised that some of our products contain small parts. The products you purchase are to be used at your own risk. Luna Petite Shop will not be held liable for any damages that result from the use of products on our website. For any items that contain small parts, please use caution and use adult supervision at all times!